What if my product gets damaged in transit?

We recommend you inspect the package as soon as it reaches you. If the shipment appears damaged when it arrives, please notify us immediately at info3@nicerinterior.com OR info@officechairscanada.com. We will work to ensure a return, refund or replacement, as per your decision.

Please ensure you use original packaging only when returning damaged items. If there’s further damage while in-transit due to poor packaging, any additional damage costs lies with you the customer.

30 Day Return

You have 30 days after delivery to return a product for refund for any reason. Must be returned in original packaging.

The refund total is the amount paid for the product(s) minus any accumulated return freight shipping costs, as well a 5% restocking fee.  

How To Return For Refund

In case of a return, you must first email info@officechairscanada.com and state your name, date of purchase, website’s URL, order number and brief reason for the return. A customer service agent will respond to your query within 2 business days and provide you with an RMA (Return Merchandise Authorization) number, which approves the return in our system. The customer then has the option to arrange the return shipment back to our warehouse on their own, or by us. Either way the customer is responsible for the return freight shipping cost, as well a 5% restocking fee. 

Refund Timeframe

Once the merchandise arrives back to us unharmed, the refund will be processed and issued within 2 business days. The customer can expect a reverse payment to their bank account or credit card, which ever was the initial form of payment. The refund total is the amount paid for the product(s) minus any accumulated return freight shipping costs, as well a 5% restocking fee. 

Please Note

Return freight shipping cost and restocking fees are not applied when a product is returned or exchanged due to a defect.

Telephone Support:

Mon – Fri: 10am – 6pm EST

Toll Free: +1-877-470-0107

Please call during business hours 10am-6pm EST.

Email Support:

Sales Info: info3@nicerinterior.com

Newsletter Info: info3@nicerinterior.com

Customer Orders: info@officechairscanada.com

Please feel free to email us anytime, a support staff member will email you back within 2 business days or less.

Chat Support:

Chat Hours: Mon – Fri: 10am – 6pm EST

Our support staff is standing by to help you during business hours 10am-6pm EST.

If you decide to use our chat service after business hours, you can leave a message with your email and we’ll get back to you the following business day.

How does a promo code work?

– Enter promo code in the provided box at checkout.

– Limited for one-time use.

– Two promo codes cannot be used at once.

What is your warranty policy?

All products sold by Nicer Interior Product Inc. are covered under a 1-Year Warranty on manufacture defects. If you think you have a manufacture defect, and it’s been under 1 year, please email info3@nicerinterior.com for further instructions.

Do you have an extended warranty?

Yes.

Our 5-Year Extended Warranty covers all manufacture defects, as well wear and tear. The warranty is $99/per year for 5 years.

Currently offering the extended warranty on products retailing over $495. If you have any further questions regarding this, please email info3@nicerinterior.com for more information. Thank you.

What methods of payment do you accept?

PayPal, American Express, Mastercard, Visa or debit card.

Do you accept credit or debit cards?

Yes both. Through the PayPal Business Services.

Do you accept AMEX?

Yes.

How can I place an order?

Nicer Interior Product Inc. accepts online orders 24/7.

How do I revise or cancel an order?

If you wish to revise or cancel your order please email to info3@nicerinterior.com and include your name, date of purchase, website’s URL, order number and brief reason.

How do I track my order?

Once your order is ready to be shipped a service agent will email you a tracking number. You can use this to track your order on the UPS website.

How long do products take to ship?

Delivery time is between 3-9 days. Once the order ships you’ll receive an email with your UPS tracking number & UPS telephone number in case you need to reach out. It is not our responsibility to track the shipment so we will provide you with all necessary information to contact UPS for any questions while the product(s) are in route.

Does every purchase come with free shipping?

Our free shipping policy covers all 48 contiguous states in the United States of America.

We do not ship to Alaska, Hawaii or Puerto Rico. We do not ship to P.O. boxes.

Do you accept International orders?

No.

How to track lost or damaged products?

For issues with delivery or tracking, the easiest and fastest way to get a resolution is to reach out directly to UPS. Either by telephone or website services. Sometimes carriers will prematurely mark shipments as “delivered”, or will need additional information from you to complete the delivery. So please stay vigilant on your tracking status until your order arrives.

If you’re unable to resolve the issue with UPS, email info3@nicerinterior.com and we’ll get to the bottom of it!